At SparkyShops, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help make the return process as simple and straightforward as possible.
Return Eligibility
- Items must be returned within 7 days from the date of delivery.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as perishable goods, personalized products, and items marked as non-returnable, are not eligible for returns.
How to Initiate a Return
- Contact Us: To start the return process, please contact our customer service team with your order number and details about the product you wish to return.
- Return Authorization: Once your return is approved, you’ll receive a return authorization and detailed instructions on how to send your item back to us.
- Ship the Item: Pack the item securely, include the return authorization form, and ship it to the provided return address. Please use a trackable shipping service.
Refunds
- Once your return is received and inspected, we will notify you of the status of your refund.
- If approved, a refund will be processed within 7-10 business days to your original method of payment.
- Shipping fees are non-refundable, and any restocking fees (if applicable) will be deducted from your refund.
Exchanges
- If you received a defective or damaged item, we’ll gladly replace it with a new one at no additional cost. Please contact us within 2-3 days of receiving your order to arrange an exchange.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Personalized or custom-made items
- Sale or clearance items
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card provider as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at info@sparkyshops.com
For any questions or concerns about our return policy, feel free to reach out to our customer service team. We’re here to ensure a smooth shopping experience at SparkyShops!